Refunds and Returns Policy
Effective Date: November 19, 2023
Elite Gaming Vision
Email: info@elitegamingvision.com
Address: 385 Wallaby Way, Sydney, Australia
At Elite Gaming Vision, we strive to ensure your complete satisfaction with every purchase. Please read our Refunds and Returns Policy carefully to understand your rights and obligations regarding returns and refunds.
1. Eligibility for Returns:
- To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as received.
2. Initiating a Return:
- To initiate a return, contact our Customer Support team at info@elitegamingvision.com within 30 days of receiving the product. Please provide your order number, reason for return, and any supporting images if applicable.
3. Return Process:
- Our Customer Support team will guide you through the return process, providing a Return Authorization (RA) number and shipping instructions.
- Please securely package the product with the RA number clearly marked on the outside.
- You are responsible for return shipping costs unless the return is due to a product defect or an error on our part.
4. Conditions for Refunds:
- Refunds will be processed within 10 business days of receiving the returned product.
- The refund will be issued to the original payment method used during the purchase.
- Refunds are subject to a restocking fee of [X]% unless the return is due to a product defect or an error on our part.
5. Product Defects or Errors:
- If the product received is defective or incorrect, Elite Gaming Vision will cover return shipping costs, and the restocking fee will be waived.
6. Exchanges:
- We do not currently offer direct exchanges. If you wish to exchange a product, please return the original item and place a new order.
7. Damaged or Lost Items:
- If your product arrives damaged or is lost in transit, contact our Customer Support team immediately for assistance.
8. Contact Information:
For any inquiries or assistance related to refunds and returns, please contact our Customer Support team at info@elitegamingvision.com.
9. Changes to the Policy:
Elite Gaming Vision reserves the right to update or modify this Refunds and Returns Policy at any time. Changes will be effective upon posting on our website.
By making a purchase on elitegamingvision.com, you acknowledge that you have read, understood, and agreed to this Refunds and Returns Policy.